Welcome to the Charming Mary policies page! We want you to be a satisfied customer so please read carefully.
In Stock Ordering
Some items on our website are in stock and they will ship within 3 days of order placement. If an in stock item is combined with a preorder item, your order will not ship until the preorder arrives. If you would like your in stock item sooner, please do not combine that item with a preorder...place a separate order so it will ship immediately.
Preorder Due Dates & Cancellations on Preorders
Our custom preorder lead time ranges from 30-100 days. For all preorders, the expected delivery date will be listed on the description. Once a preorder is placed it cannot be cancelled under any circumstances. When you place a preorder, an item is made specially for you and if you had not ordered it, it would not have been made. We ask that you look over your order very carefully before submitting orders.
Returns and Exchanges
Sale items are final sale and cannot be returned or exchanged. Non sale items are accepted if received back to us in unworn, unwashed condition in original packaging with tags attached from smoke free homes within 10 days of purchase. You MUST obtain a return authorization before sending back your item(s) by emailing customer service at firstname.lastname@example.org. Once received, we will inspect items and issue a store credit minus original shipping costs or refund minus 20% restocking fee and original shipping to the payment method used at checkout. Please mention which refund option you would like when you email us. We will issue refunds and store credits within 15 business days of receipt. Items you believe are damaged must be reported to us before washing or wearing within 10 business days to receive a replacement. If the item is sold out we will issue store credit. We cannot honor items as defective once they are washed or worn.
To make an exchange, please re-order from the website and follow the directions above for returning your item(s).
Please inspect your order upon arrival for defects and size issues. We will only accept returns or exchanges within 10 days of order arrival.
Please double check your order and address carefully to ensure all information is correct. We will no longer be able to add or edit orders once they have been submitted.
Caring for your Charming Mary
We want you to get as much wear out of our outfits as possible. We have a few care recommendations to ensure your items last throughout the seasons! We recommend washing with a detergent safe for children such as Dreft or Tide Free and Clear. Please do not pour detergent directly onto clothing. Pretreat any stains over night with Shout advanced. Do not use bleach or harsh chemicals on Pima as it will disintegrate the fibers. A great stain remover for set in stains or grease based stains is a combination of Dawn, Hydrogen Peroxide and Baking soda. Hang items to dry to keep fabrics looking new and maintain a proper fit.